Terms of service

Terms of Service

By accessing or purchasing from Officialhairhaven, you agree to the following terms and conditions.

General Information

Officialhairhaven is a luxury wig brand founded by Dimpho Mantu focused on premium wigs designed for confidence, femininity, and self-expression.

We reserve the right to:

  • Refuse service
  • Cancel orders
  • Adjust pricing
  • Modify or discontinue products without prior notice

Product Information

We strive to display all products accurately, including:

  • Colours
  • Lengths
  • Lace types
  • Density
  • Styling

However, slight variations may occur due to:

  • Screen settings
  • Lighting
  • Styling methods

Pricing & Payments

All prices are listed in South African Rand (ZAR).

Accepted payment methods:

  • PayFast
  • Visa
  • Mastercard
  • Payflex
  • Ozow

Orders are only processed after payment confirmation.

Pre-Orders

Pre-order items may require additional processing time.

By purchasing a pre-order item, you acknowledge:

  • Delivery timelines are estimates
  • Delays may occasionally occur
  • Pre-order units are non-refundable once processing begins

Intellectual Property

All website content including:

  • Images
  • Logos
  • Branding
  • Product descriptions
  • Graphics

belongs to Officialhairhaven and may not be copied or used without permission.

Limitation of Liability

Officialhairhaven is not liable for:

  • Courier delays
  • Lost parcels marked as delivered
  • Incorrect customer shipping information
  • Damage caused after delivery
  • Improper wig maintenance or installation

Contact Information