Shipping policy

Shipping Policy

Thank you for shopping with Officialhairhaven.

Processing Times

Orders are processed within:

  • 2–5 business days for ready-to-ship units
  • 7–21 business days for pre-orders or customised units

Processing times exclude weekends and public holidays.

Shipping Methods

We work with trusted courier partners to deliver securely across South Africa.

Shipping options available at checkout may include:

  • Standard shipping
  • Express shipping

Delivery Estimates

Estimated delivery times:

  • Major cities: 1–4 business days
  • Regional areas: 3–7 business days

Delivery times are estimates and may vary depending on courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Parcel size
  • Shipping method selected

Free shipping promotions may apply to qualifying orders.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Officialhairhaven is not responsible for:

  • Failed deliveries due to incorrect addresses
  • Delays caused by incomplete customer details

Additional courier charges may apply for redelivery.

Lost or Delayed Parcels

If your order is significantly delayed, please contact us immediately.

Once a parcel has been marked as delivered by the courier, Officialhairhaven is not liable for theft or loss after delivery confirmation

 

Contact Information

Officialhairhaven Contact Details